I apologize for the inconvenience and for treatmen you had from receptionist. He is new in our hotel but, of course, it is not a normal attitude to treat guests in this way. This attitude does not respect the think of our hotel. I thank you very much for your advise so we can always ameliorate our services and our quality. I want to excuse very much again and I would like to offer you a week-end for two persons, as my personal guests in our hotel or a discount of 50% on the price you paid during your staying.
Waiting for your comments, will you agree our best regards.