We have been travelling with Lufthansa to New York, Hawaii and London this summer (mostly operated by Continental or United Airlines). On Friday we’re going back to London through Los Angeles. From LA to London it takes almost 12 hours. Thats a long flight, so we want to upgrade to Business Class – like we have done before on this trip with Economy Plus. That hasn’t been a problem before.
We requested an upgrade on a flight from LA to London this Friday, and been told by an representative from United (!) that it isn’t possible. Our tickets are suddenly very restricted (!).
So this is not what I get:
Whats the difference between an upgrade from economy to economy plus and economy to business class as long as Im willing to pay and there are available seats?
No one I have spoken with understand this. Do you?
So maybe Lufthansa can explain this to me?!