by Christian Brosstad – En blogg om PR, tech, kommunikasjon, marketing og sosiale medier sett med mine øyne.
Best Western Hotel City in Milan: – I’m not a bell boy. Don’t you understand that?! Do it yourself!
Isn’t it like this:
You should be proud of where you work and who you work for. If you love what you do, you treat your customer well. If you hate what you do, you will hate your customers – simple as that. So if you have a bad day, you should not take it out on your customers. I wonder what the owner of Best Western Hotel City in Milan thinks about this subject?!
I had planned to post a nice review about Best Western Hotel City. The rooms are clean and the location is okay. But I have changed my mind after meeting mr bad-mood-guy in the reception. . He should not be facing customers but work behind closed doors where he can ruin his own day.
This is the story:
What can you expect from hotel staff? Nothing apperently if you stay in Best Western Hotel City.
As eveyone else we have to store our luggage after checking out. City hotels store room is a tiny under stairs cupboard. You can’t stand up in there, you have to crawl to get to the bags and suitcases. But don’t expect the staff to do anything.
The receptionist asked me to crouch to get to our bags because he told me that he was not a bell boy. If i needed that kind of help we should stay at a five star hotel. Best Western Hotel City is a three star hotel. – Do you understand that, he asked me.
I really hope they help people that are less able than me.
I think the other receptionist was a bit embarrassed that this bold semi aggressive guy said those things to me because he came after me to wish me a nice trip back home. Too late.
I’m not staying at this hotel again. I have written to Tripadvisor to stop or change my review!